Shipping policy
Order processing
Orders received during normal business hours (AEST) are processed for shipment within 24 hours (up to 48 hours during busy launch or sale periods). We start working on your order as soon as it is placed, so we are unable to make any changes or modifications to an order after it has been confirmed.
Order Shipping
Free DDP standard shipping on all orders.
*Please note that we are not liable for parcels that are handed to freight forwarders.
AUSTRALIA
Express Post
$5 upgrade fee for all orders
| Location | Carrier | Estimate |
|---|---|---|
| Metro – All states excl. NT | AusPost | 1–3 business days |
| Regional – NSW, VIC, QLD, SA & TAS | AusPost | 2–5 business days |
| Regional – WA & NT | AusPost | 3–7 business days |
*Please note that the above timeframes are subject to AusPost delays
Standard Post
Complimentary for all orders
| Location | Carrier | Estimate |
|---|---|---|
| Metro – All states excl. NT | AusPost | 2–7 business days |
| Regional – NSW, VIC & SA | AusPost | 3–5 business days |
| Regional – QLD, WA, TAS & NT | AusPost | 4–12 business days |
*Please note that the above timeframes are subject to AusPost delays
UNITED STATES
Complimentary ground shipping for all orders
| Service | Carrier | Estimate | Cost |
|---|---|---|---|
| Ground | UPS | 2-5 business days | Complimentary |
| 2nd Day | UPS | Within 2 business days* order placed before 12pm (GMT-4) | 10 |
| Next Day | UPS | Within 1 business day* order placed before 12pm (GMT-4) | 20 |
Please note if an item is not available for fulfilment from our US location, it will ship internationally via DHL and will only be eligible for the following rates. This will be displayed to you at the checkout.
| Service | Carrier | Estimate | Cost |
|---|---|---|---|
| Standard | DHL | 5-9 business days | Complimentary |
| Express | DHL | 3–4 business days | 10 |
UNITED KINGDOM
Complimentary shipping for all orders
| Service | Carrier | Estimate | Cost |
|---|---|---|---|
| Next Day | DPD UK | Next business day | Complimentary |
Please note if an item is not available for fulfilment from our UK location, it will ship internationally via FedEx and will only be eligible for the following rates. This will be displayed to you at the checkout.
| Service | Carrier | Estimate | Cost |
|---|---|---|---|
| Standard | FedEx | 4-7 business days | Complimentary |
| Express | FedEx | 2–4 business days | 10 |
INTERNATIONAL
Complimentary standard shipping for all orders, shipping carrier will be shown at checkout.
| Service | Carrier | Estimate | Cost |
|---|---|---|---|
| Standard | DHL/FedEx | 5-9 business days | Complimentary |
| Express | DHL/FedEx | 3–4 business days | 10 |
*We are still shipping to the Middle East, however there may be some delays.
Duties & Taxes (DDP shipping)
Duties & Taxes Included (no hidden surprises).
We ship on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties are paid at the time of purchase and there will be no surprises or hidden fees when your order arrives at your destination. Note any duties and taxes we pay to clear your delivery are non-refundable, where you return your item. However, you may be able to recover these by contacting your local customs bureau or by hiring a customs broker.
Order Tracking
Once your order has been shipped, you will receive email confirmation with a tracking number, which will allow you to track the status of your shipment.